Collecting Cash Payments
Some orders are set to cash on delivery, meaning the customer pays you in cash when you deliver the gas. Here’s how to handle these orders.
Identifying Cash Orders
Cash orders show a cash payment indicator on the order detail screen. The total amount due is displayed prominently.
Payment Collection Process
Step 1: Deliver the Gas
Complete the delivery as normal — arrive at the customer’s location and deliver the ordered gas products.
Step 2: Collect Payment
Before marking the order as delivered:
- Tell the customer the total amount (shown on the order screen)
- Collect the cash payment
- Count the money to verify the correct amount
Step 3: Mark as Delivered
After collecting payment, tap Mark as Delivered. The admin will then confirm the cash payment on their end.
What Happens After You Collect Cash
- You mark the order as Delivered
- Your admin sees the order is delivered with cash payment
- The admin confirms the cash amount in the system
- The order moves to Completed status
Important: Your admin handles the final payment confirmation. You just need to collect the cash and mark the order as delivered.
Handling Payment Issues
| Situation | What to Do |
|---|---|
| Customer doesn’t have enough cash | Contact your admin for instructions — they may adjust the order |
| Customer wants to pay online instead | Contact your admin — they can change the payment method |
| Customer disputes the amount | Show them the order details on your screen with the itemized list |
| You receive wrong amount | Note the amount you received and inform your admin |
Tips
- Always verify the total amount with the customer before collecting payment
- Keep collected cash separate from your personal money
- Report all cash collected to your admin at the end of your shift
- If a customer seems confused about the price, show them the order breakdown on your phone
- Never leave without collecting payment on a cash order unless your admin instructs you to